--- title: Forgotten Password | IDR Help Center description: "Passwords, security questions and setting up Google Authenticator. If you have forgotten your password, you can click here or go to Forgot Password option on the Login page: Ensure that you have added" --- [Skip to content](https://knowledge.sonataone.com/knowledge/forgotten-password-idr-help-center#main-content) English Show submenu for translations ![](https://knowledge.sonataone.com/hs-fs/hubfs/Sonata_One_Landscape_RGB_LR_Purple.png?width=372&height=60&name=Sonata_One_Landscape_RGB_LR_Purple.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.sonataone.com/knowledge) 2. [Password Reset](https://knowledge.sonataone.com/knowledge/password-reset) # Forgotten Password | IDR Help Center Forgotten Password Passwords, security questions and setting up Google Authenticator. If you have forgotten your password, you can click **[here](https://app.theidregister.com/Account/Login)** or go to **Forgot Password** option on the Login page: [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio3787956ae5a4bb4841f021bc78e488fimage.png)](https://downloads.intercomcdn.eu/i/o/3787956/ae5a4bb4841f021bc78e488f/image.png?expires=1738026000&signature=5e4a43e6729c440de13da89688c55ab3355009e169639a32754ccb1a39ee2d96&req=09JnwlH%2Fqnsp0xr0v9tnpZQjLGsT8jGGLk1ePZikd2R9JZiGlN4ud5xMcoEx%0AqOtg8Ef6NF7XLwY%3D%0A) Ensure that you have added the email associated with your account click on Reset Password: [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio37876033ffcc47518f027b7322a16c4image.png)](https://downloads.intercomcdn.eu/i/o/3787603/3ffcc47518f027b7322a16c4/image.png?expires=1738026000&signature=a655694346ed14c038689661560081f2c6870599173c2c7cf24ba24d3c400e16&req=09Jnwl76r3sp0xr0v9tnpQbpJiLU%2B5gf6A4qg4FbGC2eTG8D2qm0PXisib90%0A4ZwpdeTitBCR6Ss%3D%0A) A pop up will appear with the following: **check the email address provided for details on how to reset your password.** [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio3787644b428196c24a78547e21af7e1image.png)](https://downloads.intercomcdn.eu/i/o/3787644/b428196c24a78547e21af7e1/image.png?expires=1738026000&signature=d58e33b1cb86210e52ff7c73c4d54ddb8a76aaf4848e8fd8a2e727b7e2151199&req=09Jnwl7%2BqHsp0xr0v9tnpTZcAxHtQ%2BGwHuPOV1f%2FWgt4pTkV0t99BA%2F8Lt6i%0AjqpOT%2FDWLoHljPg%3D%0A) In the email you receive click on the link that says **‘here’** [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio3787666e94923885be7b61785a911c9image.png)](https://downloads.intercomcdn.eu/i/o/3787666/e94923885be7b61785a911c9/image.png?expires=1738026000&signature=9083198d47cc47b324517774f49f73b3ec8d2f5d45c0f7942f69280364810628&req=09Jnwl78qnsp0xr0v9tnpd9XC0iwtIIu%2BQSnKgPeoulhjlFhfSwSEs43nvvJ%0An32tFx%2BGhtb9JXo%3D%0A) You will be taken to the reset password screen. [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio378767315c594e4dbc98145317225daimage.png)](https://downloads.intercomcdn.eu/i/o/3787673/15c594e4dbc98145317225da/image.png?expires=1738026000&signature=f224f3bb1565fc04eb4ad305193ae10c6b6650fd8804404b32c1a8be2464fc9d&req=09Jnwl79r3sp0xr0v9tnpbXFOrxoALrSBxirSzasOpI05vzYTJihKLJuNfV9%0A%2Ba4w8M%2BbFgQkmyo%3D%0A) Fill in your new password, answer your security question and click **Reset Password**: [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio3787695ccac2e4491d9233630c28d9fimage.png)](https://downloads.intercomcdn.eu/i/o/3787695/ccac2e4491d9233630c28d9f/image.png?expires=1738026000&signature=7e4ba865763f66f13aabbb2f268d628e6be4ef8390ef6397df04df465997c15e&req=09Jnwl7zqXsp0xr0v9tnpb%2FrcpCiWf5rMF3NG4dzqx%2FKh%2BoWe9VUutqQyEtm%0AcTMMUSulF%2BWhG50%3D%0A) Your password has been reset and you can log in as usual using your new password. [![](https://knowledge.sonataone.com/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.euio3787731ebb009a9ef9e20abb6abf4a4image.png)](https://downloads.intercomcdn.eu/i/o/3787731/ebb009a9ef9e20abb6abf4a4/image.png?expires=1738026000&signature=2059f53c902bb5ddc33926b567c6ce8ac8eafcc9a1be11c233c54eb31e874beb&req=09Jnwl%2F5rXsp0xr0v9tnpRfGSRnABJBgY6EcET5W1%2Bkps4NyR2e18yi60k9E%0ALM65n9%2FUlRXwdOY%3D%0A) - [How to Guides](https://knowledge.sonataone.com/knowledge/how-to-guides) - [Password Reset](https://knowledge.sonataone.com/knowledge/password-reset) - [Digital Certification](https://knowledge.sonataone.com/knowledge/digital-certification) [![](https://knowledge.sonataone.com/hs-fs/hubfs/Sonata_One_Landscape_RGB_LR_Purple.png?width=372&height=60&name=Sonata_One_Landscape_RGB_LR_Purple.png)](http://sonataone.com) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Sonata One